Wholesale trading terms

Last updated: 13 August 2026

These trading terms apply when you purchase products through basfoodswholesale.com.au or otherwise deal with us as a wholesale, retail, foodservice or export trade customer.

1. Who you’re dealing with

If your business is based in New South Wales or Queensland, these Terms are with Basfoods (NSW) Pty Ltd. If your business is based in any other Australian state or territory, or overseas, these Terms are with Basfoods International Pty Ltd as trustee for the Basfoods International Trust.

In these Terms, “Basfoods”, “we”, “us” and “our” mean whichever of those entities you’re dealing with, and “you” means the business placing the order.

2. Trade accounts

To buy from us, you’ll need an approved trade account. To apply, complete our application form. We’ll check your ABN and may request other information or documentation to assess your application.

We may approve, decline or place conditions on an application at our discretion, and we don’t have to give a reason.

You must keep your account details accurate and tell us promptly if anything changes, including your business structure, ABN or contact details.

3. Orders

Orders are subject to a minimum order value, which depends on your location and typically ranges from $300 to $500 AUD. We’ll confirm the applicable minimum when you order.

An order is accepted when we confirm it. We may decline or limit an order, including because of stock availability, credit status or delivery constraints.

4. Pricing and payment

Prices are in Australian dollars and exclude GST unless stated otherwise. Wholesale prices may change from time to time and don’t apply retrospectively to orders already accepted.

Payment terms are agreed when your trade account is approved, and are generally either a 30-day credit account or cash on delivery (COD). If you’re on a credit account, payment is due within 30 days of invoice unless we agree otherwise in writing.

We may suspend your account or require COD for future orders if an account isn’t paid on time.

5. Delivery and freight

We deliver using a mix of our own vehicles and contracted freight providers, including pallet freight for some interstate orders. The delivery method, timing and cost depend on your order size, location and the products ordered, and will be confirmed with your order.

You’re responsible for making sure someone can receive the delivery and that it can be safely and promptly stored on arrival, including maintaining the cold chain for refrigerated or frozen products.

Risk in the products passes to you on delivery to the address you provided.

6. Damaged, short or incorrect orders

Contact us as soon as reasonably possible if your order arrives damaged, short, or incorrect. We’ll usually ask for photos and any other evidence that helps us assess the issue.

We’ll investigate and provide an appropriate remedy at our discretion, which may include a replacement, credit or refund for the affected products.

7. Product information

We take reasonable care with product descriptions, images and information, but these are a general guide only. Packaging, ingredients, nutritional information and allergen declarations may be updated by manufacturers from time to time.

You’re responsible for checking current product labelling, including before you on-sell a product, and for complying with any laws that apply to your own sale of the products.

8. Returns and liability

We don’t accept returns for change of mind on wholesale orders.

To the extent permitted by law, our liability for a problem with an order is limited to replacing the affected products, crediting your account, or refunding the amount paid for those products, at our discretion. We’re not liable for indirect or consequential loss, including lost profits or business interruption.

Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or other law that cannot lawfully be excluded, restricted or modified.

9. Suspending or closing your account

We may suspend or close your trade account if payment is overdue, you breach these Terms, or we reasonably suspect fraud or unlawful activity.

You remain responsible for paying any amount owing on your account, including after it’s suspended or closed.

10. Changes to these Terms

We may update these Terms from time to time. The Terms applying to an order are those published when the order is accepted.

11. Governing law

These Terms are governed by the laws of Victoria, Australia. The courts and tribunals of Victoria have non-exclusive jurisdiction.

12. Contact us

Email: admin@basfoods.com.au

Basfoods International
423 Victoria Street
Brunswick VIC 3056
Phone: (03) 9381 1444

Basfoods (NSW)
Unit 2, 69 O’Connell Street
Smithfield NSW 2164
Phone: (02) 9609 4495